This End User License Agreement and Terms of Service (the "EULA") is a binding contract between you, an individual user ("you") or the Subscribing Entity (defined below) on whose behalf you are acting, and Robnel, Inc. ("us" or "we") governing your use of Robnel services available through the Robnel website (the "Website") and the Robnel mobile application(s) (the “App(s)”), where those services are the “Service”), as well as your access to and use of the Website and App. BY INSTALLING OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE EULA. IF YOU DO NOT AGREE TO THE EULA, THEN YOU MAY NOT USE THE SERVICE.
To have a copy of the EULA and the Robnel Privacy Policy (the "Privacy Policy") sent to you, contact Robnel
1) Summary of Material Terms.
1.1) As provided in greater detail in the EULA (and without limiting the express language of the EULA), you acknowledge the following:
a) you consent to the collection, use, and disclosure of your personally identifiable information in accordance with the Privacy Policy, including with respect to the collection of location information;
b) the App, Website and Service is provided "as is" without warranties of any kind and Robnel's liability to you is limited; and
c) disputes arising hereunder will be resolved by binding arbitration.
2) General.
The Service is a platform enabling people and companies seeking interior design services ("Clients") to get a custom interior design, including one design rendering, and one revision of the design rendering based on user comments (Clients are "Users").
2.1) Acceptance of Privacy Policy. Your use of the Service is subject to the Privacy Policy, which is available by email and is hereby incorporated by reference into the EULA. By using the Service you agree that you have read, understood, and agree to the data collection, use, and disclosure provisions set forth in the Privacy Policy.
2.2) Third Party Fees. You may incur third party fees through use of the Service, such as fees charged by Vendors (defined below) for products or services. In addition, you may be subject to third party terms, such as Vendors’ warranties and return policies. You acknowledge and agree that you are solely responsible for all such fees incurred by you for use of the Service, and you agree to pay all such fees and abide by all such terms.
2.3) Changes to the EULA. We may revise the EULA at any time by posting an updated version You should visit this page periodically to review the most current EULA, because you are bound by it. Your continued use of the Service after a change to the EULA constitutes your binding acceptance of the EULA.
2.4) Eligibility. If you are using or opening an account on the Service on behalf of a company, entity, or organization (each a "Subscribing Entity"), then you represent and warrant that you: (i) are an authorized representative of that Subscribing Entity with the authority to bind such entity to the EULA and (ii) agree on behalf of such Subscribing Entity to bind the Subscribing Entity to the EULA.
2.5) Children. No part of the Service is directed to persons under the age of 16. IF YOU ARE UNDER 16 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS THE SERVICE AT ANY TIME OR IN ANY MANNER. If you are under 18 years of age, you represent and agree that you possess the legal consent of your parent or guardian to access and use the Service.
3) Scope of License to Users.
3.1) License Grant to You. The Website and App is licensed, not sold, to you for use only under the terms of the EULA. Subject to your complete and ongoing compliance with the terms and conditions of the EULA, Robnel hereby grants you a personal, limited, revocable, non-transferable license to access and use the Website and the App, in both instances solely for your own use or for the use of the Subscribing Entity on whose behalf you are authorized to act to access and receive the Service.
3.2) License Limitations. You may not modify, alter, reproduce, or distribute the Website or App. You may not rent, lease, lend, sell, redistribute or sublicense the Service, Website or App. You may not copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of any portion of the Website or App, any updates, or any part thereof (except as and only to the extent any foregoing restriction is prohibited by applicable law), nor attempt to disable or circumvent any security or other technological measure designed to protect the Service, Website or App or any content available through the Service. If you breach these license restrictions, or otherwise exceed the scope of the licenses granted in the EULA, then you may be subject to prosecution and damages, as well as liability for infringement of intellectual property rights, and denial of access to the Service.
3.3) Applicability to Updates. The terms of the EULA will govern any updates provided to you by Robnel that replace and/or supplement the Website or App, unless such upgrade is accompanied by a separate license or revised EULA, in which case the terms of that license or revised EULA will govern.
4) Registration and Eligibility.
4.1) Account Types and Registration. Anyone may browse the public-facing pages of the Website, App, and Service and take the style profile, but to start the custom design plan, the client must register.
4.2) Client. To become a Robnel Design Client, you must provide your zip code, phone number, email address, name and password. You will also take a user survey (to help us determine your preferred design styles), provide us photos of your space, and provide us additional information about your room and project. You will also be afforded the opportunity to have a phone call or online chat with your chosen designer. The designer will then provide you suggestions for your space as well as a shoppable list of products according to your service package selected.
4.3) Account Security. Your account is personal to you, and you may not share your account information with, or allow access to your account by, any third party. As you will be responsible for all activity that occurs under your access credentials, you agree to use reasonable efforts to prevent unauthorized access to or use of the Service and to preserve the confidentiality of your username and password, and any device that you use to access the Service. You agree to notify us immediately of any breach in secrecy of your log-in information. If you have any reason to believe that your account information has been compromised or that your account has been accessed by a third party, you agree to immediately notify Robnel by e-mail to . You will be solely responsible for the losses incurred by Robnel and others due to any unauthorized use of your account.
5) Content You Submit; License Grants from You.
5.1) Your Content. If you are a Client, you may be able to create, post, or share content, such as messages, comments, or pictures of your space, floor plans and household objects, on or through the Service ("Your Content") with Robnel. Your Content may be made public, so do not upload any confidential content. Robnel claims no ownership or control over Your Content. You or a third-party licensor, as appropriate, retain all copyright, patent, and trademark rights to any of Your Content that you post on or through the Service. You are responsible for protecting those rights. Separately, you may give Robnel or Robnel’s agent the right to take photos or record video of areas of your home after the design services are complete (“After Images”).
5.2) You, and not Robnel, are responsible and liable for Your Content. Because we do not control the Your Content or the content posted on or through the Service by other users (collectively with Your Content, “UGC”), we cannot and do not warrant or guarantee the truthfulness, integrity, suitability, or quality of that UGC. You also agree and understand that by accessing this Service, you may encounter UGC that you may consider to be objectionable. We have no responsibility for any UGC, including without limitation any errors or omissions therein.
5.3)We may disclose and/or remove UGC. Robnel has certain rights. We have the right (but do not assume the obligation) to:
a)monitor all UGC;
b)remove or block any UGC at any time without notice at our sole and absolute discretion;
c)disclose any UGC and the identity of the user who posted it in response to a subpoena or whenever we believe that disclosure is appropriate to comply with the law or a court order, to prevent or investigate a possible crime or other violation of law, to protect the rights of Robnel or others, or to enforce these terms; and
d)terminate your access to and use of this Service, or to modify, edit or block your transmissions thereto, for any reason and in our sole discretion.
5.4) You agree that our exercise of such discretion shall not render us the owners of UGC you post, and that you will retain ownership thereof as described above.
5.5) Your Content cannot be unlawful, harmful, hateful, threatening, abusive, harassing, libelous, defamatory, obscene, vulgar, pornographic, profane, racially disparaging, indecent, or invasive of another’s privacy.
5.6) License Grants to Robnel. By creating, posting, or sharing Your Content on or through the Service, or allowing Robnel to take, obtain, or record After Images, you grant Robnel a world-wide, non-exclusive, sub-licensable, royalty-free, fully paid, transferable, perpetual, irrevocable license to use, modify, remove, publish, transmit, or display Your Content and After Images in any and all media or form of communication now existing or hereinafter developed in order to operate Robnel’s business, and to provide Services, including, without limitation, (a) facilitate a design or recommended product list for the Client (b) advertise and promote the Service, and (c) with regard to After Images only, for any lawful business purpose.
5.7) You Must Have Rights to the Content You Post. You represent and warrant that: (i) you own Your Content or otherwise have the right to grant the license set forth in the EULA, (ii) the posting and use of Your Content on or through the Service, or of the After Images does not violate the privacy rights, publicity rights, copyrights, contract rights, intellectual property rights, or any other rights of any person, and (iii) the posting of Your Content on the Service does not result in a breach of contract between you and a third party. You agree to pay for all royalties, fees, and any other monies owing any person by reason of Your Content that you post on or through the Service You also acknowledge and agree that Your Content and After Images is non-confidential and non-proprietary.
5.8) Users may message each other through the Service. You agree that your use of the Service will not include sending unsolicited marketing messages or broadcasts (i.e. spam). Robnel will utilize any means possible to block spammers and abusers from using the Service If you believe spam originated from the Service, please email us immediately at .
6) Fees; Payments.
6.1) Fees. The estimated fee (the "Estimated Fee") for the Service(s) and Items purchased through the Service (e.g., all design package services and merchandise products) will be set forth during the ordering process for Service(s) that you go through on the Website. The Estimated Fee on Items purchased through the Services is based on the price known to Robnel at the time you checkout through the Services. Because Robnel works with a number of Vendors, we do not have control over the pricing of all Items offered through our Services (see Section 7.1). After you place your order, Robnel will notify you of any discrepancies in Item prices, in which case you will have the option of accepting the actual price or rejecting the Item for which the price changed. Robnel will process the order (a) for all Items for which the price did not change from the Estimated Fee, and (b) for all Items for which you have approved a price change from the Estimated Fee (where the final fee for the items in (a) and (b) is the “Fee”). The Fee is due and payable in advance of Client’s design, product recommendation process, or order placement of Items.
6.2) Payments. The Service currently uses third parties to process payments. Our third- party payment processors accept payments through various credit cards, as detailed on the applicable payment screen. All monetary transactions on the Service take place in U.S. Dollars. When you use the Service to place an order for Items, you authorize the purchase and delivery of the Items (subject to any confirmation of Item prices, as stated in Section 6.1). You agree that Robnel will obtain a temporary pre-authorization of your credit card to cover the cost of the Items you have purchased, along with any estimated taxes, fees, and shipping costs, and excluding any unvalidated promotions. You acknowledge that taxes and shipping costs are estimated at the time of checkout, and you agree to any final tax and/or shipping costs as calculated by Robnel, based on your shipping location and the Fee. Your credit card statement will reflect the final total amount charged to you upon order completion.
Deliveries to Alaska, Hawaii, U.S. Territories, and Military Addresses (APO/FPO): Items shipped to Alaska, Hawaii, and U.S. territories may be subject to additional shipping charges by the Vendor. Robnel will notify you of any discrepancies in shipment pricing once received from the Vendor. You will have the option of accepting the actual price or rejecting the Item for which the price changed. Some heavy or oversized items cannot be shipped outside the contiguous 48 states and may require an outside freight forwarding service, for which you are solely responsible.
6.3) Taxes. The Fees are exclusive of tax. Clients are responsible for all applicable government taxes, fees, and service charges (“Taxes”) resulting from a transaction occurring through the Service. Robnel will collect and remit such Taxes from Clients where required by law, but a Client may be responsible for additional Taxes not collected by Robnel. All taxes are calculated using the Fee.
6.4) Refunds. Robnel may offer any Client a full or partial refund at Robnel's sole discretion. Please email to request a refund.
7) Additional Services From Robnel.
7.1) Third Party Purchases. A Client may wish to purchase certain items (“Items”) offered by third parties (each, a “Vendor”) through the Service. Robnel will collect the cost of these Items (as part of the Fee) from you in advance of Robnel placing orders with the Vendor for the purchase of the Item(s). All Vendor terms and conditions apply to these purchases of Items, including return policies and shipping costs. Return shipping from outside of the continental United States may result in additional fees. Note that while Robnel uses reasonable efforts to display the current and accurate price for Items, the price for Items is dynamic, and the price displayed on the Service for any particular Item is subject to change. Robnel will confirm Item pricing before charging Client’s credit card.
7.2) Installation. The Service may offer to assist Clients with installation of furniture ("Installation") for a fee, which will be set forth on the Service. To facilitate Installation, Robnel may provide third party contractors personal information to identify location and costs, and facilitate Installation.
7.3) Robnel Gift Cards. No fees apply to purchase or activation of card. Redeemable for services delivered in the U.S. and on Robnel.com only. The card is non-reloadable and, except where required by law, cannot be redeemed for cash, refunded, or returned. Treat this card as cash; issuer is not responsible for lost, damaged or stolen cards, or for unauthorized use. The card has no value until purchased, and may not be sold or bartered. For card and balance info, email or visit Robnel.com. Terms apply and are subject to change without notice.
8) Third Party Materials; Robnel Content.
8.1) You understand that by using the Service, you may encounter data, information, applications, materials and other content from third parties, including other users (collectively, "Third Party Materials"), and data, information, applications, materials and other content from Robnel (collectively, "Robnel Content" and, together with Third Party Materials, but excluding Your Content, "Service Content"), that may be offensive, indecent, or objectionable Nevertheless, you agree to use the Service at your sole risk and that Robnel shall not have any liability to you for any Service Content that may be found to be offensive, indecent, or that is inaccurate, incomplete, untimely, invalid, illegal, indecent, of poor quality or otherwise objectionable You use the Service, and rely upon any Service Content accessible through the Service, at your sole risk.
8.2) In addition, third party services and Service Content that may be accessed from, displayed on or linked to your device are not available in all languages or in all countries Robnel makes no representation that the Service, any third party services, and Service Content are appropriate or available for use in any particular location To the extent you choose to access such services or materials, you do so at your own initiative and are responsible for compliance with any and all applicable laws.
9) Your Use of the Service and Service Content.
9.1) Your right to use the Service is a privilege, not a right, and is expressly conditioned on the following:
9.2) You may access the Service solely as intended through the provided functionality of the Service and as permitted under the EULA.
9.3) You shall not copy, reproduce, distribute, publish, display, perform, transmit, stream or broadcast any part of the Service, Website or App, or content you encounter on through the Service without Robnel's prior written authorization, including, by way of example and not limitation, by doing or engaging in any of the following without Robnel's express written consent:
a) altering, defacing, mutilating or otherwise bypassing any approved software through which the Service is made available; and
b) using any trademarks, service marks, design marks, logos, photographs or other content belonging to Robnel or obtained from the Service.
9.4) You shall not bypass, circumvent, damage or otherwise interfere with any security or other features of the Website or App designed to control the manner in which the Service is used, harvest or mine Service Content from the Service, or otherwise access or use the Service in a manner inconsistent with individual human usage. You shall not copy or scrape any Service Content.
9.5) You shall not undertake, cause, permit or authorize the translation, reverse engineering, disassembling or hacking of any aspect of the Website or Service, including any Service Content available on or through the Service, or attempt to do any of the foregoing, except and solely to the extent permitted by the EULA, the authorized features of the Service, or by law, or otherwise attempt to use or access any portion of the Service other than as intended by Robnel.
9.6) You shall not use, display, mirror, frame or utilize framing techniques to enclose the Service, including any Service Content available on or through the Service, or any portion thereof, through any other application or website, unless and solely to the extent Robnel makes available the means for embedding any part of the Service or Service Content.
9.7) You shall not access, tamper with, or use non-public areas of the Service, Robnel's (and its hosting company's) computer systems and infrastructure, or the technical delivery systems of Robnel's providers.
9.8) You shall not harass, abuse, harm or advocate or incite harassment, abuse or harm of another person or group, including Robnel's employees and other users.
9.9) You shall not provide any false personal information to Robnel or any other user, or create a false identify or impersonate another person or entity in any way.
9.10) You shall not create a new account with Robnel, without Robnel's express written consent, if Robnel has previously disabled an account of yours.
9.11) You shall not solicit, or attempt to solicit, personal information from other users.
9.12) You shall not restrict, discourage or inhibit any person from using the Service, disclose personal information about a third person on the Service or obtained from the Service without the consent of such person, or collect information about users.
9.13) You shall not use the Service, without Robnel's express written consent, to communicate or facilitate any commercial advertisement or solicitation, except as expressly permitted in the EULA.
9.14) You shall not gain or attempt to gain unauthorized access to the Service, to other users' accounts, names or personally identifiable information, or to other computers or websites connected or linked to the Service.
9.15) You shall not post, transmit or otherwise make available any virus, worm, spyware or any other computer code, file or program that may or is intended to disable, overburden, impair, damage or hijack the operation of any hardware, software or telecommunications equipment, or any other aspect of the Service or communications equipment and computers connected to the Service.
9.16) You shall not interfere with or disrupt the Service, or networks or servers connected to the Service, or violate the regulations, policies or procedures of such networks or servers.
9.17) You shall not violate any applicable federal, state or local laws or regulations or the EULA.
9.18) You shall not assist or permit any persons in engaging in any of the activities describe above.
10) Consent to Use of Data.
10.1) You agree that Robnel may collect and use technical data and related information, including, but not limited to, UDID, contacts, usage data, location and other technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to the Service, and to anonymously track and report your activity inside of the Service, including for analytics purposes Please see the Privacy Policy.
11) Ownership.
11.1) The Service, Service Content, After Images, and the media and materials contained therein, including all intellectual property rights therein, are the sole and exclusive property of Robnel and its licensors. Except for the limited licenses expressly granted to you under the EULA, no other rights, licenses, or immunities are granted or will be deemed to be granted to you under the EULA, either expressly, or by implication, estoppel or otherwise.
12) Feedback.
12.1) We appreciate hearing from our users and welcome your comments regarding the Service Please be advised, however, that if you send us creative ideas, suggestions, inventions, or materials ("Creative Ideas"), we will:
a) own, exclusively, all now known or later discovered rights to the Creative Ideas;
b) not be subject to any obligation of confidentiality and will not be liable for any use or disclosure of any Creative Ideas; and
c) be entitled to unrestricted use of the Creative Ideas for any purpose whatsoever, commercial or otherwise, without compensation to you or any other person.
13) Consequences of Violating These Terms.
13.1) We reserve the right to suspend or terminate your account and prevent access to the Service for any reason, at our discretion. We reserve the right to refuse to provide the Service to you in the future. Robnel may review and remove any of Your Content at any time for any reason, including activity which, in its sole judgment: violates the EULA; violates applicable laws, rules, or regulations; is abusive, disruptive, offensive or illegal; or violates the rights of, or harms or threatens the safety of, Users of the Service. You are responsible for any claims, fees, fines, penalties, and other liability incurred by us or others caused by or arising out of your breach of the EULA and your use of the Service.